Mystake Casino Terms & Conditions
These Terms and Conditions govern access to and use of the Mystake Casino website, games, promotions, payment services and related features. By creating an account or using the services, you confirm that you have read, understood and agreed to these terms.
Please review this document before playing. If you do not accept any part of it, you must not register, deposit funds or use Mystake Casino. Additional rules may apply to particular games, promotions or payment methods and will form part of these terms where clearly presented.
Acceptance of Terms
These terms create an agreement between you and Mystake Casino concerning your use of the services. They apply to all account activity, including browsing, registration, deposits, wagering, withdrawals and participation in promotional offers.
You are responsible for reading the current version of these terms before using the website. Game rules, bonus conditions, privacy information and other notices may contain requirements that apply alongside this document. If there is a conflict, the specific terms presented for a particular service or promotion will normally apply to that service or promotion.
Eligibility
Mystake Casino is available only to individuals aged 18 or over. By registering, you confirm that you meet the minimum age requirement and that online gambling is permitted for you in the place where you are located.
You must not use the services if gambling is prohibited by applicable law, if you are subject to a gambling restriction that prevents participation, or if Mystake Casino has previously closed your account for compliance or security reasons. We may request information to confirm your age, identity and location at any stage.
Account Registration
Only one personal account may be held by each customer unless Mystake Casino has expressly approved an exception in writing. Registration details must be complete, accurate and kept up to date. You must not register using another person's identity or provide information that is misleading.
You are responsible for protecting your login credentials and for activity carried out through your account. Tell Mystake Casino promptly if you believe that your password has been disclosed, your account has been accessed without permission or any registration information is no longer correct.
Accounts are personal and may not be sold, transferred, rented or made available to another person. Funds in an account must be used only for the account holder's own gaming activity.
Verification
Mystake Casino may carry out customer, age, identity, payment method and source of funds checks. These checks support account security and help us manage fraud, financial crime and other compliance risks.
You may be asked to provide clear and valid documents, such as proof of identity, proof of address or evidence relating to a payment. Information must be genuine, current and submitted through the method requested. An account may remain restricted while checks are incomplete, and withdrawals may be delayed until verification has been satisfactorily completed.
Deposits
Deposits must be made using a payment method registered in your name or otherwise authorised for your use. Mystake Casino does not accept deposits made through anonymous or unauthorised sources. The available payment methods, minimum amounts and processing times are shown on the website and may change.
You should deposit only money that you can afford to lose. You are responsible for checking transaction details before confirming a payment. A deposit may be rejected, reversed or held for review where there is a technical, security or compliance concern.
Unless a different rule is stated for a specific offer, deposited funds are intended for gaming activity and must not be used to facilitate unlawful transfers or other financial activity unrelated to the services.
Withdrawals
Withdrawal requests are reviewed before funds are released. We may require completion of verification, confirmation of the payment method or additional information before processing a request. Withdrawals will generally be returned to the original payment method where this is possible and appropriate.
You must provide accurate payment details and may not request payment to an account or card belonging to another person. Processing times can vary according to the selected method, internal checks and the relevant payment provider.
Mystake Casino may cancel or adjust a transaction where a payment has been reversed, charged back, credited in error or connected with suspected misuse. Any valid balance remaining after the review will be handled in accordance with these terms and applicable procedures.
Bonuses
Promotional offers are subject to the specific terms displayed with each offer. These may include eligibility rules, claim periods, wagering requirements, maximum bet limits, game contributions, expiry dates, withdrawal restrictions and maximum promotional winnings.
You should read the full conditions before accepting a bonus. Unless expressly stated otherwise, only one offer may be used where promotions cannot be combined. Mystake Casino may withdraw an offer, correct an obvious error or remove promotional funds where the offer has been obtained through misuse, duplicate accounts or conduct intended to circumvent its conditions.
Bonus balances and winnings may be removed if the relevant requirements are not completed within the stated period. Any withdrawal request made before applicable conditions are met may cause the bonus and associated winnings to be cancelled where the promotion permits this.
Acceptable Use
You must use Mystake Casino lawfully, honestly and in accordance with these terms. The website and games are provided for personal entertainment, and you must follow the instructions and rules displayed for each service.
- Keep account information accurate and secure.
- Use payment methods that you are authorised to use.
- Respect the operation, availability and security of the website.
- Report suspected account compromise, technical faults or payment errors promptly.
- Cooperate reasonably with verification and security requests.
Prohibited Activities
You must not attempt to manipulate games, interfere with website functions or gain an unfair advantage. Prohibited conduct includes, but is not limited to:
- Fraud, deception, identity misuse or providing false information.
- Collusion, syndicate activity or coordination intended to distort game outcomes.
- Using automated systems, bots, scripts or software designed to interact with the services without authorisation.
- Exploiting errors, vulnerabilities, payment defects or promotional loopholes.
- Using stolen funds, unauthorised payment methods or engaging in chargeback abuse.
- Opening or controlling multiple accounts to obtain benefits intended for one customer.
- Attempting to disrupt the website, introduce malicious code or access restricted systems.
- Using the account for money laundering or any other unlawful purpose.
Where prohibited conduct is suspected, Mystake Casino may investigate, restrict activity, withhold affected funds and take other appropriate action in accordance with these terms.
Intellectual Property
The website, branding, text, graphics, interfaces, software and other materials made available through Mystake Casino are protected by intellectual property rights. You may use them only for personal, non-commercial access to the services.
You must not copy, modify, distribute, publish, reverse engineer, frame, mirror or commercially exploit any part of the website without prior written permission. No ownership rights are transferred to you by creating an account or using the services.
Limitation of Liability
Mystake Casino aims to provide a reliable service but does not guarantee that the website or games will always be available, uninterrupted or free from errors. Access may be affected by maintenance, communications failures, third-party providers, technical incidents or events outside reasonable control.
You are responsible for the equipment, internet connection and software used to access the website. To the extent permitted by applicable law, Mystake Casino will not be responsible for losses arising from your failure to secure account credentials, incorrect information, unauthorised use of your device or reliance on inaccurate information supplied by you.
Nothing in these terms excludes or limits liability that cannot lawfully be excluded or limited. Any applicable rights that cannot be waived remain unaffected.
Account Suspension
Mystake Casino may suspend, restrict or close an account where this is necessary for security, verification, responsible gambling, suspected breach of these terms, payment concerns or other legitimate operational reasons. We may also restrict access while an investigation is in progress.
You must not open a new account or attempt to bypass a restriction unless Mystake Casino has confirmed that you may do so. If an account is closed, any legitimate remaining balance will be reviewed and processed subject to verification, outstanding obligations and the circumstances leading to the closure.
Privacy
Personal information is handled in accordance with the applicable privacy information made available on the Mystake Casino website. We may collect and use information required to operate the account, process transactions, provide customer support, improve services, prevent misuse and meet relevant compliance responsibilities.
You should ensure that information provided to Mystake Casino is accurate and notify us of changes. Further details about data use, retention, rights and cookies are set out in the applicable privacy and cookie notices.
Responsible Gambling
Gambling should remain an affordable form of entertainment. Set limits for time and spending before you play, avoid chasing losses and do not gamble when distressed, impaired or under pressure from others.
Mystake Casino may provide account tools such as deposit limits, time reminders, breaks or self-exclusion, where available. You may contact customer support to discuss your options or request assistance with restricting access. A self-exclusion request should be treated seriously, and you must not create another account to evade it.
If gambling is affecting your finances, relationships, work or wellbeing, stop playing and seek support from an appropriate professional or recognised support organisation.
Amendments
Mystake Casino may update these terms to reflect changes to the services, payment methods, security processes, promotional arrangements or applicable requirements. The revised version will be published on the website with its effective date where appropriate.
Continued use of the services after an update means that you accept the revised terms. If you do not agree with a change, you should stop using the services and contact support about closing your account.
Contact Information
For questions about these terms, account access, verification, payments or responsible gambling tools, contact Mystake Casino customer support at [email protected]. Please include enough information for us to identify your request, but do not send passwords or complete payment credentials.
We may ask for additional information to protect your account before discussing account-specific matters. Support responses and processing times may vary depending on the nature and complexity of the request.
Last updated: